VOLUNTEER CHARTER
South Warwickshire Volunteer Forum

Volunteers expect organisations to:

Respect confidentiality.

Agree tasks in advance with the volunteer by a role profile or spoken agreement.

Involve volunteers according to ability, regardless of age, disability, gender, race or other issues.

Fulfill Health and Safety Legislation.

And to provide:

An appropriate induction programme.

Suitable insurance cover (public liability and employers liability).

A named line-manager, to give direction and support.

Information about the organisation and the people who use it.

Preparation and training for the tasks to be done.

Individual Personal Development Review, whether formal or informal.

A means to interact throughout the organisation.

A clearly identified way to make a complaint.

A reference for further work (paid or voluntary).

Equal access to ongoing support and supervision.

A clearly identified way of enabling volunteers to express an opinion.

Volunteers expect any organisation with paid staff to:

Reimburse any reasonable costs in coming to or carrying out voluntary work (where possible).

Not use volunteers to replace paid staff.

Encourage a positive attitude towards volunteers from all staff.

Recognise the contribution of volunteers to the organisation.

VALUING VOLUNTEERS